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Shipping & returns

Shipping & Returns

 

We deliver next working day to most parts of mainland UK as standard – you just need to order before 2pm

What’s more, you get FREE standard delivery if you spend over £29.90

If you spend under £29.90, we need to add a £4.99 delivery charge

 

What if I miss the 2pm deadline?

We will still pick and pack your order as quickly as possible, but it would be delivered within two working days to most parts of mainland UK

 

Can you deliver at weekends or to harder to reach destinations?

We can arrange to deliver on Saturdays to most parts of mainland UK and we can arrange delivery to any UK destinations that are more difficult to reach or offshore, but extra charges would apply.    Please call us on 01865 689094 or email us [email protected] if you would like to request a non-standard delivery destination or time.

 

How will I get my delivery?

We use DPD for all our parcel deliveries as we think they are the best!  Our warehouse team will pick and pack your parcel and then DPD will deliver it to you.

 

When will you deliver?

This is why we like DPD!  When our warehouse team pass the parcel (sorry!) to DPD, their system will update you by SMS text message and email to notify you that they have your parcel.

 

DPD will then inform you by SMS and email of a one hour delivery slot estimation on the morning of delivery so you don't have to wait in all day.  You can even watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot.  Clever!

 

I want to return my product.  What should I do?

We hope your pets will be delighted with their food, but if you want to return anything you have purchased from us, for whatever reason, just contact us and we’ll be more than happy to give you a refund or exchange.

Please get in touch with us within 14 days of delivery by emailing [email protected] or calling us on 01865 689094.

We are open Monday to Friday from 9am – 5pm.